Frequently Asked Questions
Everything you need to know about our artisan vegan cheeses.
How do you ship your perishable products?
We ship our cheeses in insulated packaging with non-toxic cold packs to ensure they stay at a safe temperature until they reach your doorstep. We recommend transferring them to the refrigerator immediately upon arrival.
Are your products 100% vegan and dairy-free?
Yes, every product we create is 100% plant-based, dairy-free, and vegan. We use high-quality nuts, cultures, and traditional cheesemaking techniques to achieve authentic flavors.
How long does your cheese stay fresh?
Most of our cheeses have a refrigerator shelf life of 2-4 weeks. Each package is labeled with a specific 'best by' date to ensure you enjoy it at peak quality.
Can I freeze Rebel Cheese?
While you can freeze our cheeses, it may slightly alter the texture. For the best experience, we recommend enjoying them fresh. If you must freeze, thaw slowly in the refrigerator before serving.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or there is an issue with the quality, please contact us within 24 hours for a replacement or refund.
Do you offer gluten-free options?
The majority of our cheeses are naturally gluten-free. However, please check the specific ingredient list on each product page, as some seasonal varieties may contain gluten-based additives.