Returns & Exchanges
Due to the perishable nature of our artisan vegan cheeses, we cannot accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or incorrect, please reach out within 48 hours of delivery for a full replacement or store credit.
Inspect Your Shipment
Upon arrival, immediately check your package to ensure all items are present and the eco-friendly cooling insulation is intact.
Document Issues
If there are any concerns regarding the quality or condition of your cheese, please take clear photos of the product and the shipping label.
Contact Support
Email our Rebel Care team at [email protected] with your order number and the photos of your delivery within two days.
Resolution
Our team will review your request and issue a replacement shipment or a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing